Shipping Policy

Effective Date: 6 July 2026

Thank you for shopping with ELSAMSON LTD. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Company Information

ELSAMSON LTD

Company Number: 17322259

Registered Address:

49 Pangbourne Street

Reading

England

RG30 1HS

United Kingdom

Email:

elsamson@proton.me

2. Shipping Destinations

We currently ship to:

United Kingdom
European countries where our delivery services are available

If your country is not available during checkout, we are currently unable to ship to your location.

3. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding UK public holidays.

Orders placed during weekends or public holidays will be processed on the next business day.

During busy periods such as sales events, holidays, or promotional campaigns, processing times may be longer.

4. Shipping Times

Estimated delivery times are as follows:

United Kingdom

Standard Shipping: 2–5 business days

Europe

Standard International Shipping: 5–12 business days

Delivery estimates are provided for guidance only and are not guaranteed.

Actual delivery times may vary due to customs clearance, weather conditions, transport disruptions, or circumstances beyond our control.

5. Shipping Costs

Shipping costs are calculated during checkout based on:

Delivery destination
Package weight
Package dimensions
Selected shipping method

Any applicable shipping charges will be displayed before payment is completed.

6. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email.

When your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

7. Tracking Orders

Most orders include tracking.

If tracking is available, you will receive a tracking number by email after dispatch.

Please allow up to 24 hours for tracking information to become active.

8. Customs, Duties and Taxes

Orders shipped outside the United Kingdom may be subject to customs inspections, import duties, VAT, taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

ELSAMSON LTD has no control over customs procedures or additional import charges.

Customers are responsible for complying with their country’s import regulations.

9. Delivery Delays

While we aim to deliver all orders within the estimated delivery timeframe, delays may occur due to circumstances outside our control, including:

Customs inspections
Severe weather
Transport disruptions
Industrial action
High shipping volumes
Incorrect delivery information
Remote delivery locations

We appreciate your patience in such situations.

10. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate before placing an order.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete addresses.

If an order is returned to us because of an incorrect address provided by the customer, additional shipping charges may apply before the order is resent.

11. Lost Parcels

If your parcel appears to be lost, please contact us as soon as possible at:

elsamson@proton.me

We will work with the shipping carrier to investigate the delivery.

Claims for lost parcels should normally be reported within 30 days of the estimated delivery date.

12. Damaged Deliveries

If your order arrives damaged:

Contact us within 48 hours of delivery.
Include photographs of the damaged item(s), packaging, and shipping label.
Do not dispose of the packaging until the investigation has been completed.

We will review the information and, where appropriate, arrange a replacement, refund, or other suitable resolution.

13. Missing Items

If any items are missing from your order, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the missing item(s)
Photographs of the package if applicable

We will investigate and resolve the issue as quickly as possible.

14. Failed Deliveries

If delivery cannot be completed because:

Nobody is available to receive the parcel;
The address provided is incorrect;
The parcel is not collected from the carrier within the required timeframe;

the parcel may be returned to us.

Additional shipping charges may apply before the order can be resent.

15. Delivery Restrictions

We reserve the right to refuse shipment to certain locations where delivery is unavailable, prohibited, or considered excessively risky.

16. Force Majeure

We shall not be liable for delays or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fires
Pandemics
Government restrictions
War
Civil unrest
Carrier disruptions
Customs delays

17. Contact Us

If you have any questions regarding shipping or your order, please contact us: