Effective Date: 6 July 2026

Thank you for shopping with ELSAMSON LTD.

We want you to be completely satisfied with your purchase. This Returns & Refund Policy explains your rights and our procedures regarding returns, refunds, exchanges, and damaged or defective products.

This Policy is intended to comply with applicable UK consumer protection legislation, including the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and, where applicable, relevant consumer protection laws within the European Union.

1. Company Information

ELSAMSON LTD

Company Number: 17322259

Registered Address:

49 Pangbourne Street

Reading

England

RG30 1HS

United Kingdom

Email:

elsamson@proton.me

2. Your Right to Cancel

If you are purchasing as a consumer, you have the right to cancel your order within 14 calendar days of receiving your goods without giving any reason.

To exercise your right to cancel, please contact us at:

elsamson@proton.me

You should clearly state:

Your name
Order number
Items to be returned
Your decision to cancel the purchase

3. Return Conditions

To be eligible for a return, items must:

Be unused.
Be in their original condition.
Be returned with all original packaging.
Include all accessories and components.
Be free from damage caused after delivery.

We reserve the right to reduce any refund where the value of the goods has been diminished by unnecessary handling.

4. Return Period

Items should be returned within 14 days after notifying us of your decision to cancel.

Returns received outside this period may not qualify for a refund unless otherwise required by law.

5. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used unless they are faulty.

These may include, where applicable:

Opened eye masks
Opened ear plugs
Personal hygiene accessories
Products sealed for health protection once the seal has been broken
Gift cards
Downloadable digital products (if offered)

Nothing in this section affects your statutory rights if the product is faulty or not as described.

6. Return Shipping Costs

If you cancel an order under your statutory right to cancel, you are responsible for the cost of returning the goods unless:

We have agreed otherwise;
The item is faulty;
The item is damaged;
We supplied the wrong item.

We recommend using a tracked shipping service, as we cannot accept responsibility for returns lost during transit.

7. Faulty, Damaged or Incorrect Items

If you receive:

A damaged item;
A defective product;
The wrong product;
An item that is not as described;

please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging where applicable

Where appropriate, we will provide:

A replacement;
A repair;
A full refund;
A partial refund;
Another suitable resolution in accordance with applicable consumer law.

8. Inspection of Returned Goods

Once your return has been received, we will inspect the returned items.

We will notify you if:

Your return has been approved;
Additional information is required;
The returned goods do not meet our return conditions.

9. Refunds

If your return is approved, your refund will be processed using the original payment method whenever possible.

Refunds may be issued to payments made via:

PayPal
Amazon Pay
Credit cards
Debit cards

We do not charge any fee for processing refunds.

10. Refund Processing Time

Approved refunds are generally processed within 5–10 business days.

Depending on your bank or payment provider, it may take additional time before the refund appears in your account.

11. Exchanges

We currently do not offer direct product exchanges.

If you require a different item, colour, or model, please return the original item (if eligible) and place a new order through our website.

12. Refused Deliveries

If an order is refused without a valid reason or returned due to an incorrect address supplied by the customer, we may deduct any shipping costs incurred before issuing a refund where permitted by law.

13. Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account.
Contact your credit card provider or payment provider.
Contact your bank.

If you have completed these steps and still have not received your refund, please contact us at:

elsamson@proton.me

14. Late or Missing Returns

Returns sent without prior notification or received significantly outside the applicable return period may not qualify for a refund unless required by law.

15. Consumer Rights

Nothing in this Returns & Refund Policy limits or excludes your statutory rights under applicable consumer protection laws.

If your goods are faulty, not fit for purpose, or not as described, you may be entitled to remedies provided by law, including repair, replacement, price reduction, or refund.

16. Contact Us

If you have any questions regarding returns or refunds, please contact: