Contact Us
We’d love to hear from you!
Whether you have a question about an order, need help choosing the right travel accessory, or simply want to get in touch, our customer support team is here to help.
Customer Support
ELSAMSON LTD
Company Number: 17322259
49 Pangbourne Street
Reading
England
RG30 1HS
United Kingdom
Email: elsamson@proton.me
Customer Service
If you contact us, please include your order number (if applicable) so we can assist you as quickly as possible.
We can help with:
- Order enquiries
- Shipping updates
- Returns and refunds
- Product information
- Payment enquiries
- General customer support
Response Time
We aim to respond to all enquiries within 1–2 business days.
During busy periods, public holidays, or promotional events, responses may take a little longer. We appreciate your patience and will get back to you as soon as possible.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (UK Time)
Closed on weekends and UK public holidays.
Before Contacting Us
You may find the answer to your question in one of the following pages on our website:
- Shipping Policy
- Returns & Refund Policy
- Privacy Policy
- Terms & Conditions
Our Commitment
At Elsamson, we’re committed to providing excellent customer service and making every journey more comfortable. If you have any questions or concerns, we’ll do our best to resolve them promptly and fairly.
Thank you for choosing Elsamson. We appreciate your trust and look forward to assisting you.