Terms & Conditions

Effective Date: 6 July 2026

Welcome to ELSAMSON LTD (“ELSAMSON”, “we”, “our”, or “us”). These Terms & Conditions govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

1. Company Information

ELSAMSON LTD

Company Number: 17322259

Registered Address:

49 Pangbourne Street

Reading

England

RG30 1HS

United Kingdom

Email: elsamson@proton.me

Website: elsamson.com

2. Eligibility

By placing an order, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian.
The information you provide is accurate and complete.
You are legally capable of entering into legally binding contracts.

3. Products

ELSAMSON offers travel accessories designed to improve comfort, convenience, and organisation while travelling by air, train, car, or sea.

We make every reasonable effort to ensure that product descriptions, specifications, images, and prices are accurate. However, slight variations in colour, packaging, or appearance may occur due to manufacturing updates or differences in screen displays.

We reserve the right to modify, discontinue, or replace products at any time without prior notice.

4. Orders

Submitting an order constitutes an offer to purchase our products.

All orders are subject to acceptance, stock availability, and payment authorisation.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

A legally binding contract is formed only when we dispatch your order.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product unavailability
Pricing or technical errors
Suspected fraudulent activity
Compliance with legal obligations

5. Prices

Prices displayed on our website are shown in the applicable currency.

Prices may change without prior notice.

The price charged will always be the price displayed at checkout when your order is placed.

Any applicable taxes will be calculated where required by law.

6. Payment

We accept secure payments through trusted payment providers, including:

Credit Cards
Debit Cards
PayPal
Amazon Pay (where available)

Orders will only be processed after successful payment authorisation.

ELSAMSON LTD does not store complete payment card information.

7. Shipping and Order Fulfilment

We currently ship to customers in the United Kingdom and selected countries across Europe.

To provide efficient delivery, customer orders are fulfilled and dispatched from our logistics warehouse located in Madrid, Spain.

Although products are dispatched from our fulfilment warehouse in Spain, ELSAMSON LTD remains the seller of record for every order placed through this website. We are responsible for customer service, payment processing, returns, refunds, and all contractual obligations relating to your purchase.

Estimated delivery times are provided for guidance only and may vary depending on stock availability, destination, customs procedures, weather conditions, carrier delays, or other circumstances beyond our reasonable control.

Further information can be found in our Shipping Policy.

8. Returns and Refunds

Customers have statutory rights under applicable consumer protection legislation.

Our Returns & Refund Policy explains:

Your right to cancel
Return conditions
Refund procedures
Damaged or defective goods
Exchanges

Nothing in these Terms affects your statutory consumer rights.

9. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately if you believe your account has been accessed without your authorisation.

We reserve the right to suspend or terminate accounts where fraudulent or abusive activity is suspected.

10. Acceptable Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Introduce viruses or malicious software.
Copy or scrape website content without permission.
Interfere with the operation or security of the website.

11. Intellectual Property

Unless otherwise stated, all original website content, including our branding, logo, text, graphics, website design, and other original materials, is the property of ELSAMSON LTD and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any part of our website without our prior written consent.

Any third-party trademarks, product names, or brand names displayed on this website remain the property of their respective owners. Their use is solely for identification or descriptive purposes where applicable and does not imply any affiliation, sponsorship, endorsement, or ownership by ELSAMSON LTD.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful.

To the fullest extent permitted by law, ELSAMSON LTD shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

Our total liability in connection with any order shall not exceed the amount paid by the customer for the relevant product.

13. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to:

Natural disasters
Fire
Flood
War
Government action
Pandemics
Customs delays
Carrier disruptions
Internet or technical failures

14. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be published on this page together with the updated Effective Date.

Your continued use of the website after any changes constitutes acceptance of the revised Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws provide otherwise.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: